Service providers have found that simply looking at Signal Strength measurements and using a single instrument is not a true measure of the Wi-Fi user experience in the home. Current workflows results in un-characterized Wi-Fi environment causing high amount of customer service calls and truck rolls.

AirScout provides an automated solution that surveys the residence from Layer 1 all the way through to the application layer. Providing technicians with a tool that distills complex measurements into easy to understand metrics; enabling technicians to convey to consumers whether their applications are supported where they need it.
 

Applications

• Enables the Telco, Cable/MSO and their installation and maintenance contractors to provision highly effective Wi-Fi to their consumers
• Household Wi-Fi provision
• SME Wi-Fi provision
• Community Wi-Fi service provision
• Confirms satisfactory Wi-Fi performance before job closure
• Provides Wi-Fi “birth certificate” for the installation

Benefits

• Optimize access point location and settings
• Opportunities to offer additional hardware (e.g. second AP or repeaters)
• Improving the quality of experience of Wi-Fi in homes and small businesses
• Reducing fault reports related to wireless LAN (Wi-Fi)
• Less frustration for end users
• Higher customer approval ratings
• Reduction of customer "churn"
• Allows retention of installation records in the “cloud” for future reference by customer services

The remote AirScout client (ASC300) devices are also dual band MIMO and are also placed in approximately the same places real end-user devices would be used around the home.

The client is a compact, battery-powered 802.11 Wi-Fi client test device that communicates with the master. AirScout can simultaneously test a premises using one to 30 client devices, providing needed coverage throughout the premises.