Network technicians spend 25 percent of their time troubleshooting—taking time away from critical tasks such as deploying new technologies, and optimizing network performance. With most problems requiring an hour or more to solve and 40% requiring escalation, end-user productivity also suffers. Based on a recent NETSCOUT’ study, 72% of IT organizations operate without a standardized troubleshooting process. Making the situation worse is the fact that intermittent problems take more than twice as long to solve, and that staff spends on average five hours a week traveling to and from problem sites.

When IT organizations standardize the network troubleshooting process, technicians of various skill levels can solve more problems and be confident in the resolution.

The OneTouch™ AT Network Assistant
Reduces network troubleshooting time by standardizing network troubleshooting:

• An All-in-one network tester for wired and Wi-Fi network analysis and discovery
• Unique AutoTest profiles that provide “best practice” network troubleshooting methods for novice and expert technicians and identify the most common end user issues in about a minute
• Automated test trending and a cloud-based service that deliver long term results analytics and charting for faster identification of intermittent issues – even when technician is away
• Enhanced team collaboration through a simple web-remote interface and easy-to-use inline packet capture capability

By improving each step of the process, the OneTouch AT helps novice and expert network technicians solve more problems faster, escalate issues more efficiently and validate performance easily - saving up to a week of time each month.

Versatile copper, fiber and Wi-Fi troubleshooting

Be ready for a broad range of troubleshooting scenarios with the handheld OneTouch AT G2 Network Assistant. The tester incorporates dual copper and fiber optic test ports to facilitate troubleshooting of 10/100/1000 Mbps twisted pair and 100/1000 Mbps fiber Ethernet networks. The dual ports simplify inline packet capture and VoIP monitoring by eliminating the need for mirror ports or taps. For troubleshooting Wi-Fi networks the OneTouch AT G2 tester incorporates an 802.11ac dual-band Wi-Fi radio with a 3x3 antenna. When connected to both wired and Wi-Fi networks the tester displays test results side-by-side on a single page to aid in problem domain isolation.

The OneTouch AT Network Assistant has a modular design. A 10G module is available for testing wired 100Mbps to 10Gbps Ethernet switch port and link performance at up to 10Gbps rate.  

Configurable profiles for standardized testing

Use the intuitive touch interface and the Setup Wizard to create test profiles, where a profile is a set of tests tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff. Share profiles with other OneTouch AT users. Use profiles to establish best practices for consistent, faster, more productive troubleshooting and network acceptance testing.

Simplify profile creation while learning about the tester’s capabilities by running the Setup Wizard. The wizard simplifies profile creation with step-by-step guided instructions, yes/no prompts, on-screen help and graphical progress indicators. Experienced users can bypass the wizard if desired.
 

Automated one-touch troubleshooting

One Hour of Testing Time in Just One Minute

Test everything defined in a profile automatically with the one-touch AutoTest. The AutoTest progresses from the physical layer of the network, through the wired and wireless infrastructure, to network services and user-defined applications tests. Clear pass/fail and warning indicators highlight potential problems. A top-level pass/fail indicator provides the overall AutoTest status at a glance.

OneTouch AT Model Comparison

Model	1TG2-1500	1TG2-3000	1T10G-1000
RJ 45 test port: 10/100/1000BASE-T	⚫ x2	⚫ x2	⚫ x2
Fiber SFP test port: 100/1000BASE-X	⚫ x2	⚫ x2
Wi-Fi radio: 802.11 a/b/g/n/ac 2.4/5GHz		⚫
Non-802.11 detection/identification/location		⚫
RJ 45 test port: 100/1000/10GBASE-T			⚫
Fiber SFP+ test port: 1000BASE-X /10GBASE-SRLR			⚫
RJ 45 management port: 10/100BASE-T	⚫	⚫	⚫
AutoTest profiles	⚫	⚫	⚫
Connectivity testing	⚫	⚫	⚫
Services tests (DHCP, DNS, ICMP, TCP)	⚫	⚫
Cable wiremap and location	⚫	⚫
TruePower PoE load testing	⚫	⚫
Inline VoIP analysis	⚫	⚫
Cloud service trending and analysis	⚫	⚫	⚫
Discovery and analysis	Wired	Wired	Wired
User tests (HTTP, FTP, IGMP, RTSP, SMTP)	⚫	⚫	⚫
Inline Wired and WiFi Packet capture	Wired, Inline	Wired, Inline, Wi-Fi	Wired
Wired path performance measurement	≤1 Gbps1	≤1 Gbps1	≤1 Gbps1, ≤10 Gbps2
Wi-Fi path performance measurement		300/600 Mbps1

1. When paired with LinkRunner AT 2000 or OneTouch AT
2. When paired with OptiView XG  
 

Wi-Fi and wired client devices connectivity testing

Understand how a client device connects to the wired infrastructure by testing link negotiation, identifying the nearest switch, and monitoring key switch port statistics. The OneTouch AT with G2 Module tests IEEE 802.11a, .11b, .11g, .11n and .11ac Wi-Fi networks. It shows understand how a client device connects to the Wi-Fi infrastructure by testing the link between the client and the nearest access point, identifying the AP name, channel and security type, observing the authentication and association process, and monitoring key AP and network statistics, including roaming details by AP. For Wired client, the OneTouch AT with G2 Module tests 10/100/1000BASE-T twisted pair and 100BASE-FX/1000BASE-X fiber optic Ethernet networks, while the OneTouch AT with 10G Module test RJ-45 test port for 100/1000/10GBASE-T and 1000 BASE-X SFP/10 G BASE-SR/LR SFP+ Ethernet over optical fiber Network.  

Network services testing

Test DHCP server responsiveness. Identify the wired and Wi-Fi DHCP servers and view the offer and acceptance timing and lease information. Test DNS server responsiveness. Identify the wired and Wi-Fi DNS servers and view the DNS lookup time. Also, determine if a second DHCP address is being offered. If unexpected or is a potential rogue server, use the path analysis tool - a layer 2 and layer 3 path analysis - to track down the device to mitigate a problem situation.

Network application testing

Determine if a server-based application is the root cause of a reported problem by measuring availability and responsiveness metrics. Add to the AutoTest profile the performance test appropriate for the application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Each test is graphically represented on the OneTouch AT home page as an icon. After running the AutoTest, touch a test icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate.

The test results are presented side-by-side for easy wired/Wi-Fi and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.
 

Local, intranet and internet performance

Understand the performance of network services and server-based applications wherever they are hosted: locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Create location centric AutoTest profiles by grouping together co-located services and applications. Measure service levels to the different groups to quickly spot problems.  

Periodic AutoTest

The OneTouch AT offers periodic autotest capabilities via the Link-Live cloud service. These snapshots in time will help you troubleshoot sporadic network issues.

Cloud Based Results Management

Once the OneTouch AT is connected to the Link-Live Cloud service, both wired and wireless network connectivity test results and report from the Autotest can be automatically uploaded to the dashboard for project management and reporting. This cloud-hosted service is available from anywhere at any time using any device with a browser and an internet connection. It is especially useful for managers of remote teams that need visibility to test results instantly. In addition, teams that utilize the AirCheck G2, the LinkSprinter or LinkRunner have a single dashboard system to manage results from network connectivity tests as all these Handheld Network Tools connect to the Link-Live cloud service.  

Remote visibility, control and file access

Use the built-in RJ-45 management port or optional USB Wi-Fi adapter to remotely control the OneTouch AT and access saved files. Any action that can be performed directly on the OneTouch AT using the touch screen can be performed remotely using a PC, laptop, tablet or smart phone. Minimize the time, expense and inconvenience of traveling to the client location where the problem was reported. Webcam support enables live, remote viewing of the physical environment near the tester. Remote control of units via the Cloud Service also allows traversal of NAT devices, which is very advantageous when troubleshooting from outside the office.  

Wired network discovery and analysis

Automatically discover copper and fiber-connected devices and key device properties. Select from among fourteen different sorts to obtain different views into the wired network. For example, sort by IPv4 or IPv6 address to identify used and available addresses. Or sort by switch name/slot/port to understand where on the network devices are connected. Sort by discovered problems to quickly identify potential issues. Additional discovery-assisted analysis tools aid with troubleshooting and profile creation. For example, the Multiport Statistics tool provides visibility into switch, router and AP port statistics including speed, duplex, slot, port, VLANs, host count, utilization, discards and errors. The Devices on Port tool provides visibility into the devices connected to an individual switch port. The Path Analysis tool provides a layer 2 and 3 trace route from the OneTouch AT to a target device including time to each hop and SNMP switch and router port statistics.

Wi-Fi network discovery and analysis

Automatically discover Wi-Fi devices and key device properties, including new 802.11ac access point and clients. Select from among twenty context-relative sorts to obtain different views into the wireless network. For example, sort by signal strength to troubleshoot Wi-Fi coverage issues. Sort by MAC manufacturer to discover Wi-Fi devices by type and to understand how they are connected relative to SSID, AP and channel. Sort by channel to identify channel spacing and usage problems. Sort by authorization status to find potential security violations. Additional discovery-assisted analysis tools aid with troubleshooting and security enforcement. If a Wi-Fi device is also discovered via Wired Analysis, the Cross Link feature enables one-button toggling between wired and Wi-Fi analysis views.
 

End-to-end path performance measurement

Ensure that newly installed or upgraded wired and Wi-Fi networks meet SLA objectives and are ready for new high-bandwidth applications by measuring end-to-end path performance. Measure throughput, frame loss, latency and jitter between a local OneTouch AT and a remote OneTouch AT peer or a remote LinkRunner reflector. A remote peer provides upstream and downstream results while a remote reflector yields round trip results. Measure performance at rates up to 1 Gbps on copper and fiber networks and 600 Mbps on Wi-Fi networks. A special use model exists that enables testing from the OneTouch AT wired interface to the Wi-Fi interface on the same instrument for testing without a remote.  

VoIP analysis

Connect the OneTouch AT inline between an IP phone and the network for real-time troubleshooting and analysis. The VoIP analysis test reveals issues related to PoE, DHCP, TFTP, SIP, and SCCP. The test provides visibility into unencrypted SIP and SCCP traffic to debug VoIP phone problems and quantify the quality of a VoIP call. Simultaneous capture of the VoIP conversation is optional.  

Packet capture

Capture wired, Wi-Fi, VoIP and AutoTest traffic when a packet-level view is required to solve a complex network or application issue. Filter the traffic to capture what is most important. Export the capture file to a PC for decoding and analysis using protocol analysis software. Capture wired traffic on a single port, on two ports aggregated, or inline between a client device and the network. Inline capture avoids the complexity, time and cost associated with standalone taps or configuring switch mirror ports. Capture Wi-Fi traffic by channel and mode (20 MHz or 40 MHz+).