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Customer Service
Receiving Your Order
Return / Exchange Policy
Warranties
Order Tracking
International Orders
Export Compliance
Shipping
How to Contact Customer Service
CUSTOMER SERVICE:
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At, Tequipment.NET, we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: On-line, by phone, via fax, or in person at the Tequipment.NET. No matter which method you choose, you will find our Tequipment.NET Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.
Receiving Your Order:
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When you receive your order, please follow these guidelines:
Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Tequipment.NET with two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.
Keep your Invoice with your important records.
Read all instruction manuals BEFORE testing your equipment.
Tequipment.NET will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
Return / Exchange Policy:
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Our policy is that you may return or exchange an item, excluding any shipping charge, within seven (7) days for electrical test equipment. Special order items are products outside the realm of our normal existing stock, or items that include factory installed options. Orders of this nature are non cancellable and non-returnable. Oversized and heavy products (plus 75 pounds) will include a restocking charge. Please note large/heavy products are difficult and expensive to return. If you are unsure of the product you are ordering, please consult with one of our Salesteam before purchasing. TEQUIPMENT.NET will not accept any returns or exchanges on Books, Carrying Cases, Batteries, Fuses, test leads, replacement bulbs, tips, software, DVD's or consumable items. Any item that qualifies as needing HAZMAT Shipping is non-cancellable and non-returnable.
Prior to returning any item, YOU MUST call or email Customer Service for pre-approval and obtain an RMA number. Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. Tequipment.NET cannot be responsible for lost or damaged packages.
NO RETURNS CAN BE ACCEPTED WITHOUT AN RMA NUMBER
No refunds or exchanges will be made after (7) days electronic test equipment. If any of the above conditions are not met, Tequipment.NET reserves the right to either refuse the return or to charge a restocking fee for not less then 15%.
Warranties:
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Most items sold by Tequipment.NET are covered by a manufacturer's warranty. When the item has a manufacturer's warranty, and/or the warranty period has expired, calls for service or repairs should be referred directly to the manufacturer or their authorized service centers.
Order Tracking:
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In 2008, Tequipment.NET added a new Order Status section to help customers track the status of their orders.
Simply visit https://store.tequipment.net/orderstatus.aspx,
log in with your Order Number and the Email Address you placed the order with;
And you will find up to date information on your orders status, tracking information, and your order history.
You may also choose to email orders@tequipment.net for a response regarding shipping status and tracking numbers of orders placed. PLEASE NOTE: You must indicate the order in the subject of your email.
International Orders:
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You are responsible for all taxes and duties when the product reaches you. We urge you to investigate these fees before you place your order. We will not accept back or refund packages on the ground that you were not aware of these fee. Any taxes or shipping fees that go unpaid will automatically be charged to your account.
Export Compliance:
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U.S. law prohibits the sale, transfer, or export of items to Embargoed Countries and entities on the Department of State's List of Debarred Parties, the Department of Commerce's Denied Persons List, and the Department of the Treasury's Specially Designated Nationals and Blocked Persons List.
It is the Buyer's responsibility to be aware of the Lists of Embargoed Countries, Debarred Parties, Denied Persons, and Specially Designated Nationals and Blocked Persons.
These Lists can be found at the U.S. Government websites listed below.
By proceeding with a transaction to purchase any items from Tequipment.NET, the Buyer certifies that it will comply with all requirements imposed by all applicable laws, regulations and administrative policies.
For further information regarding the applicable laws, regulations, and policies contact:
U.S. Department of Commerce
Bureau of Industry and Security
Phone: (202) 482-4811
Website: http://www.bis.doc.gov
U.S. Department of State
Bureau of Political-Military Affairs
Directorate of Defense Trade Control
Phone: (202) 663-2980
Website: http://www.pmdtc.org
U.S. Department of the Treasury
Office of Foreign Assets Controls
Phone: (202) 622-2480
Website: http://www.treas.gov/offices/enforcement/ofac
Shipping:
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We primarily ship UPS and FedEx. Other services are available upon request. Shipping varies per item but we try our best to charge exact shipping prices.
Overnight, 2nd day, and priority shipping is available on most items. Contact us if you have any questions.
There is an additional $12 Fed Ex pick up fee. This applies to all Fed Ex pickups even if it ships on your account number. This is fee charged by Fed Ex, to avoid this fee use UPS.
USPS - If you ship using the United States Post Office please be aware you do this at your own risk. The post office is usually very good at getting you the product. The two big problems are tracking your package and putting in claims for lost products. It can take up to 4 months for the post office to resolve your claim. We cannot issue a refund before the post office finishes their investigation. To avoid this problem, pick a different shipper. Also, we reserve the right to ship UPS in place of USPS due to shipping availability of an item.
All express orders, overnight, second day, and three day deliveries placed over the internet or fax must be placed by 1:30 pm eastern standard time for it to ship that day.*
All express orders, overnight, second day, and three day deliveries placed by phone must be placed by 2:15 pm eastern standard time for it to ship that day.*
Express orders needing a Saturday delivery must be called in to ensure proper shipping time.
Express shipping guarantees do not cover US postal shipments. Postal shipments require a trip to the post office which is done every few days. To guarantee overnight, and 2nd day orders please use UPS. We will however make every effort to ship postal orders as soon as we get them.
We will still try to ship out your order if you place it after the times listed above, but please call to guarantee that it will go out that day.
We ship only on standard business days. Example: You order is placed overnight delivery on Saturday, your package will ship on Monday and you will receive it on Tuesday.
For our Canadian customers, please see UPS Rates for Customs Clearance into Canada. It is often less expensive to select one of the USPS Express Mail International or USPS Priority Mail International shipping methods that we provide to reduce the brokerage fees. To avoid a delay in receiving your product from customs, be sure that you provide us with a phone number where you can be reached when your product arrives.
* Shipping is subject to availability. We are not responsible for delays or shipping errors caused by the selected shipping company.
How to Contact Customer Service:
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For information regarding any of our products or to place an order, contact us by any of the means below:
Toll free: 1-877-571-7901
Local: (732) 222-7077
Fax: (732) 222-7088
Mailing address:
Tequipment.NET
205 Westwood Ave
Long Branch, NJ 07740
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Via Internet:
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Please feel free to contact us with any questions you may have!
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